Last updated: 15 October 2026
1. Introduction
Welcome to RagaCourses (https://ragacourses.com), an online platform providing music education, courses, learning resources, and related services.
RagaCourses is operated by Syam Chand M C G. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase courses, use our services, or communicate with us through email, WhatsApp, or other channels.
Our WhatsApp customer communication system may also support other educational and creative services operated under the Shyam Monk name, including German with Love.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Personal information: Name, email address, phone number, and country.
- Course information: Enrolments, learning preferences, purchases, and progress.
- Payment information: Transaction references, purchase history, and payment status. Payments are processed through third-party payment providers.
- Communication information: Messages, enquiries, and files you send through WhatsApp, email, or contact forms.
- Technical information: IP addresses, browser type, cookies, device information, and website usage data where applicable.
We collect only information reasonably necessary for our services and legitimate operational purposes.
3. How We Use Information
We use personal information to:
- Provide online courses and educational services.
- Manage accounts, enrolments, and subscriptions.
- Process payments and purchases.
- Respond to customer enquiries.
- Send requested course updates and service notifications.
- Provide customer support through WhatsApp and other channels.
- Maintain website security and prevent misuse.
- Improve our services and user experience.
- Comply with applicable legal obligations.
Promotional messages are sent only where permitted by applicable law and platform policies.
4. WhatsApp Communication
We use the official WhatsApp Business Platform (Cloud API) provided by Meta to communicate with customers.
When you contact us through WhatsApp, we may process:
- Your WhatsApp phone number and available profile name.
- Messages and attachments you send.
- Message timestamps and delivery information.
- Customer support and enquiry history.
We use this information to respond to enquiries, provide customer support, send relevant service communications, and maintain conversation records.
Messages may be processed through our own application hosted on Google Cloud and stored in a secure database.
Our authorised administrators may access these conversations through an internal customer messaging dashboard.
We may also use AI-assisted tools to organise messages, summarise conversations, and prepare suggested responses. Where these tools process message content, relevant information may be transmitted to the AI service provider. Sensitive information should not be sent unnecessarily.
We do not use WhatsApp messages for unrelated advertising without appropriate permission.
You can request that we stop sending non-essential WhatsApp communications at any time by messaging STOP or contacting us directly.
WhatsApp is operated by Meta and is also subject to its own privacy policies.
5. Payments
Payments for RagaCourses products and services may be processed through independent payment service providers.
We receive information necessary to confirm transactions and maintain purchase records.
We do not intentionally store complete payment card information on our own servers.
Your payment provider may process information under its own privacy policy.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Maintain user sessions and account access.
- Support course functionality.
- Remember preferences.
- Measure website performance and usage.
- Improve the learning experience.
Where legally required, we obtain consent before using optional cookies.
You can manage cookies through your browser settings.
7. Data Sharing and Service Providers
We may share information with service providers where necessary to operate our services, including:
- Meta and WhatsApp for business messaging.
- Google Cloud for application hosting and data storage.
- Payment processors for transactions.
- Website hosting and learning management providers.
- Email and communication platforms.
- AI service providers when AI-assisted features are enabled.
We require appropriate safeguards and handle such sharing according to applicable law.
We do not sell personal information to third parties.
8. Data Storage and Security
We use reasonable technical and organisational security measures, including appropriate access controls and secure communication technologies.
WhatsApp communications may be stored on Google Cloud infrastructure. Other service providers may process data in India or other countries.
No electronic storage or transmission system can guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain relevant customer records, resolve disputes, and comply with legal obligations.
Customer messages and support records are periodically reviewed and may be deleted when no longer required.
Different retention periods may apply to financial records, course accounts, and communications.
10. Your Privacy Rights
Depending on applicable law, you may request to:
- Access personal information held about you.
- Correct inaccurate information.
- Request deletion of information.
- Withdraw consent where processing relies on consent.
- Stop receiving promotional communications.
- Raise concerns about how your information is handled.
To make a request, contact us using the details below.
We will evaluate and respond to requests according to applicable law. Some information may need to be retained for legal or contractual reasons.
11. Children’s Privacy
Our services may include educational content suitable for younger learners.
Where required by law, we obtain appropriate parental or guardian consent before processing children’s personal information.
Parents or guardians may contact us regarding their child’s information.
12. Third-Party Websites and Services
Our website may contain links to external websites, payment services, videos, and learning platforms.
We are not responsible for the privacy practices of independent third-party websites. We encourage users to review their respective policies.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements.
The latest version will be published on this page with its updated date.
14. Contact and Data Deletion Requests
For privacy enquiries, personal information requests, or deletion requests, please contact:
RagaCourses / Shyam Monk
Operator: Syam Chand M C G
Website: https://ragacourses.com
Email: [INSERT YOUR CONTACT EMAIL]
WhatsApp: +91 7736012352
Please include sufficient details for us to identify the relevant account or conversation. Do not send passwords or sensitive identification documents unless specifically requested through a secure channel.
We will respond